Abstract
The XHALI model is an innovative, holistic approach to care based on the principles of hospitality (xenophilia), humanity, authenticity, love and integrity. This approach places particular emphasis on an ethical and human-centered care environment that prioritizes the individual dignity, well-being and emotional needs of those in need of care. To highlight the uniqueness of the XHALI model, it was systematically compared with other established care models, including Kitwood’s person-centered care, Feil’s validation therapy, the Gentle Care model, the Senses Framework, Nicole Richard’s Integrative Validation (IVA), Orem’s self-care model and Virginia Henderson’s care model.
The comparison shows that the XHALI model stands out due to its comprehensive consideration of ethical standards and emotional connections in care. While other models focus on aspects such as empathy, individual needs and the physical environment, the XHALI model expands care practice by adding an extra dimension of hospitality and love as a central element of care. This model offers a broader perspective that includes not only the needs of residents but also the moral and emotional requirements of caregivers. The comparison underlines the relevance of the XHALI model as a valuable addition to existing approaches and its importance for a future-oriented, ethical and sustainable care practice.
Keywords: XHALI Model; Care; Xenophilia; Nursing; Love; Authentication; Principles; Problems; Ethics; Human Values •“The XHALI model for the care of tomorrow” is a powerful title that emphasizes the forward-looking and innovative orientation of the model. It conveys a vision for care practice that is based on ethical, human-centered values and addresses the needs of future generations. •The XHALI model is an innovative approach to dementia care that aims to improve the quality of life of people with dementia through holistic and person-centered care.
It is based on five central principles:
•Xenophilia (hospitality): Promotes an open and welcoming environment where those affected feel welcome and accepted.
•Humanity: Emphasizes the importance of compassion, respect and dignity in dealing with people with dementia.
•Authenticity: Encourages caregivers to be authentic and build genuine relationships with those affected.
•Love: Emphasizes the role of love as a fundamental element in care to strengthen emotional bonds.
•Integrity: Emphasizes ethical conduct and adherence to moral principles in nursing practice.
By using the XHALI model, caregivers can create a supportive and respectful environment that meets the individual needs and values of people with dementia.
Introduction
The XHALI model represents an innovative approach to dementia care based on compassion, authenticity and a deep commitment to the dignity of everyone. As dementia care requires a high degree of sensitivity and individuality, this model was developed to meet these needs by integrating core humanistic values into all aspects of care.
Dementia affects not only cognitive abilities, but also emotional and social well-being. The XHALI model is distinguished by its unique core principles of xenophilia (hospitality), humanity, authenticity, love and integrity, which help caregivers to create a safe, welcoming and ethical care environment.
Each principle in the XHALI model has been specifically
selected to address specific aspects of dementia care:
Xenophilia (hospitality): Creates an open and inviting
atmosphere where people feel welcome and accepted, avoiding
isolation.
Humanity: Emphasis on compassion and respect to create an
environment where dignity is at the center of all interactions.
Authenticity: Encourages caregivers to be real and make
genuine connections, which is essential to feeling emotionally safe
in dementia care.
Love: Serves as the basis for all interactions and promotes
emotional warmth, empathy and understanding.
Integrity: Ensures that care is provided with the highest
ethical responsibility and that the highest standards of moral
conduct are maintained.
The XHALI model empowers caregivers to not only provide
quality physical care, but also to support emotional and social
needs. By adhering to these principles, caregivers can enrich the
lives of the people they care for and create a person-centered
experience that respects the individuality and humanity of each
person with dementia. The XHALI model serves as a guide for
creating a nurturing, respectful and dignified care environment,
enriching the lives of both caregivers and care recipients.
Problem (issue)
The XHALI model was developed to address some of the key
challenges and issues in dementia care. Traditional approaches to
care often reach their limits when it comes to providing holistic
support and emotional wellbeing for people with dementia. These
limitations can lead to impersonal, isolating care that does not
adequately address the individual needs of those affected or the
interpersonal connection between caregivers and care recipients.
The key problem areas addressed by the XHALI model include
Lack of person-centeredness:
Dementia care often lacks a truly individualized approach.
Standardized care practices rarely consider the unique history
and personality of those affected, which can lead to a loss of
identity and dignity.
Emotional distance and a lack of humanity:
In many care facilities, there is a high level of stress and time
pressure, which often leads to care staff having to neglect their
emotional connection to patients. This can promote a feeling of
isolation among those affected and significantly impair their
quality of life.
Lack of ethical standards and transparency:
Caring for people with dementia poses ethical challenges,
particularly about the autonomy and decision-making capacity of
those affected. Without clear ethical guidelines, conflicts can arise
that undermine the trust and satisfaction of those in need of care
and their families.
Lack of emotional and social support:
The care of dementia patients often does not include
sufficient emotional and social aspects. Isolation and loneliness
are common problems, as the environment is not geared towards
social activation or interpersonal interaction.
The XHALI model aims to address these issues by connecting
the caregiver and the person with dementia in a way that is based
on mutual respect, love and a high level of ethical awareness. By
applying the XHALI principles, caregivers can act in a way that is
emotionally, ethically and individually attuned to the needs of those
affected. This strengthens the quality of care, the satisfaction of
care recipients and the mental health of caregivers by establishing
a genuine, appreciative and supportive care culture
Literature
Kitwood, T [1] Kitwood’s work is a standard in dementia
care and emphasizes the importance of perceiving people with
dementia as individuals and designing care accordingly.
Brooker D [2] Brooker describes the concept of personcentered
care and shows how care services can be adapted to the
needs and wishes of people with dementia.
Nolan, M., Davies, S., & Brown, J. [3]. This approach to care
goes beyond pure patient orientation and includes the needs of
both caregivers and those in need of care, which is relevant to the
principles of the XHALI model.
Sabat, S. R. [4]. Sabat looks at the inner world of people with
dementia and shows how important empathy and understanding
are in preserving the identity of those affected.
Cohen-Mansfield, J. [5]. This article looks at nonpharmacological
approaches to the treatment of behavioral
problems in dementia and emphasizes the importance of
environmental factors and individual approaches.
Tobin, S. S., & Lieberman, M. A. [6]. Tobin and Lieberman offer
a perspective on social and emotional support in care settings,
which is particularly relevant to the principles of xenophilia and
love in the XHALI model.
Feil, N. [7]. Naomi Feil’s validation technique supports
caregivers in treating people with dementia with respect and at
eye level, thus building trust and emotional security.
Schulz, R., & Martire, L. M. [8]. This article examines the
impact of dementia care on family members and emphasizes the
importance of creating a supportive network.
Beck, C., & Heacock, P. (2005). This emphasizes the importance
of a high quality of life in care facilities, which the XHALI model
also promotes through its principles of integrity and love.
Buber, M. [9] Buber’s philosophical work inspires an
interpersonal approach based on authenticity and genuine
encounters and underpins the XHALI principle of authenticity.
Problem
Implementing the XHALI model in practice can encounter
various challenges, especially in today’s care environment, which
is often characterized by limited resources, time pressures and
organizational hurdles. Here are some key issues that may arise
when applying the model:
Lack of time and personnel
In many care facilities, there is a chronic shortage of staff and
time pressure, which makes it difficult to implement truly personcentered
care. Caregivers often have little time to engage with
each resident individually, making the principle of xenophilia and
authenticity difficult. When caregivers are under stress, emotional
connections and genuine relationship care can often fall short.
Lack of training and awareness
Many caregivers do not receive comprehensive training in
humanistic and person-centered approaches to care. However,
without in-depth training, it is difficult to integrate the values
of the XHALI model - especially love and integrity - into daily
work. Caregivers need specialized training and awareness to fully
understand and apply the model.
Ethical conflicts and decision-making
The principle of integrity demands high ethical standards and
adherence to principles such as autonomy and dignity. However,
ethical dilemmas often arise in dementia care, for example when
it comes to the balance between safety and autonomy. Caregivers
must make decisions that can sometimes be at odds with the
wishes of those affected or their relatives, leading to conflict.
Lack of support and resources for emotional needs
An essential component of the XHALI model is emotional
support. However, caregivers often do not have access to
psychological support or supervision to deal with emotional stress
themselves. Without such resources, it is difficult for them to offer
emotional warmth and support to those affected, as required by
the principle of love.
Organizational resistance
Implementing a new care approach often requires changes
to the structure and culture of the care facility. However, some
organizations are not willing or able to make these adjustments.
Traditional hierarchies and bureaucratic structures often hinder
the flexibility and willingness to innovate that would be necessary
to implement the XHALI model.
Cultural and individual differences
The principle of humanity [10] in the XHALI model emphasizes
the need to treat everyone with respect and empathy. However,
in multicultural care environments, cultural differences can lead
to misunderstandings when caregivers and care recipients have
different ideas about dignity, respect and care.
These problems make it clear that the introduction of the
XHALI model requires a comprehensive strategy and support at an
organizational level. It requires a willingness for further training,
emotional support for the nursing staff and structural changes in
the facility. With these measures, however, the principles of the
model can help to establish appreciative, dignified and ethically
sound dementia care.
Materials and methods
For the implementation of the XHALI model in practice, a clear
structure of materials and methods is required to ensure that the
principles of xenophilia, humanity, authenticity, love and integrity
can be integrated and practiced in everyday care. Here are the
essential materials and methods for implementation:
Materials Training materials and manuals
Specific guides and manuals that explain the XHALI principles
in detail and provide practical examples of their implementation.
Training materials to deepen the topics: Ethics in nursing,
emotional intelligence, intercultural sensitivity and techniques for
empathic communication.
Visual memories and posters
Posters and other visual reminders in the facilities to remind
caregivers of the XHALI principles, especially in frequently used
spaces such as break rooms and common areas.
Symbols for each principle (e.g. heart for love, light for
integrity) to raise awareness in everyday life.
Evaluation and feedback instruments
Questionnaires and evaluation forms for nursing staff and
relatives to regularly measure the degree of implementation and
satisfaction.
Feedback forms for patients and relatives to receive regular
feedback on their experiences and well-being.
Spatial design materials
Materials to create an inviting and stimulating environment,
such as calming colors, comfortable seating and personal décor
elements.
Music, photos, plants and other objects that promote a warm
and appealing atmosphere.
Technology for documentation and supervision
Digital tools and apps for documenting and reflecting on
care activities as well as recording and analyzing feedback and
progress.
Online modules and platforms for continuous learning and
exchange within the team.
Methods Training and further education:
Regular training on the XHALI principles with a focus on
emotional intelligence, relationship management, ethics and
person-centered approaches.
Interactive workshops that include role plays, case studies
and group reflections to promote understanding of the principles
and illustrate their applicability in practice.
Supervision and mentoring:
• Introduction of regular supervision meetings in which
nursing staff can discuss their challenges and successes in
implementing the XHALI principles.
• Mentoring and peer support programs to support less
experienced employees in implementing the principles and
sharing knowledge.
Individual care planning:
• Personalized care plans that are tailored to the individual
needs, wishes and values of those affected and are regularly
updated.
• Working closely with family members to incorporate
their knowledge of those affected and thus promote the principles
of humanity and integrity.
Relationship-oriented care and interaction:
The method of validation according to Naomi Feil for
empathetic communication and for promoting authenticity in
encounters with those affected.
Active listening and storytelling sessions in which those
affected can share their stories, memories and wishes.
Regular feedback loops:
• Structured feedback sessions with caregivers, patients
and their relatives to make continuous adjustments and ensure
that the model is implemented effectively.
• Annual evaluations in which the success and potential
for improvement of the XHALI implementation are reviewed.
Environment and milieu design:
Creating a spatial environment that contributes to the
orientation and well-being of those affected. This includes
personal objects, mementos and a calm atmosphere.
Use soothing music, natural lighting and a homely design to
create a welcoming and supportive environment.
Implementation steps Kick-off workshop:
Introduction of the XHALI model to the entire team,
clarification of the principles and definition of the implementation
goals.
Ongoing training and reflection meetings: Regular training
and team meetings to reflect on implementation in everyday life
and discuss problems.
Establishment of a feedback culture:
Creating an open and transparent framework to continuously
incorporate feedback from employees, those affected and relatives.
Annual review and adjustment: Evaluation of progress and
adjustment of methods based on experience and feedback from
stakeholders.
Through the consistent application of these materials and
methods, the XHALI model can be deeply anchored in everyday
care, thus realizing sustainable, humane and ethically sound
dementia care.
Application of the XHALI model in practice
Applying the XHALI model in practice requires specific steps
to integrate the principles of xenophilia, humanity, authenticity,
love and integrity into everyday care. Here is a detailed guide on
how to put the model into practice:
Introduction and sensitization Kick-off meetings:
The team is introduced to the philosophy and principles of
the XHALI model to raise awareness of the importance of personcentered
care.
Training in relationship management:
Workshops and training sessions promote empathic
communication, active listening techniques and building genuine
connections with those affected. Caregivers learn how to create a
welcoming atmosphere that promotes the principle of xenophilia.
Personalized care plans Recognize individual needs:
Care plans are adapted to consider the unique needs, values
and preferences of each individual. Medical history interviews
and regular exchanges with relatives help to better understand
the lives of those affected.
Ethical decision making:
Based on the principle of integrity, an ethical framework that
respects the autonomy and dignity of those affected is used when
drawing up care plans.
creation of a hospitable environment (xenophilia) Design of living areas:
Rooms are made homely, with familiar, personal objects and
calming colors to create a welcoming atmosphere.
Hospitality and a welcoming culture:
Relatives and visitors are actively involved and welcome to
create a sense of community and avoid social isolation.
promotion of humanity in nursing care (humanity) Cultivate empathy and compassion:
In practice, humanity means that nursing staff treat every
person with respect and compassion. To this end, training in
emotional intelligence and empathy is provided.
Cultural sensitivity:
In multicultural care facilities, care is taken to respect cultural
and personal backgrounds. This helps to maintain the respect and
dignity of those affected.
Authentic communication and bonding Authenticity in interaction:
Caregivers are encouraged to be authentic in their interactions
with those affected to create trust and security.
Apply the validation method:
Validation according to Naomi Feil is used to give those
affected a feeling of understanding and security and to break
down emotional barriers.
Love as a central element of care Emotional closeness and attention:
Nursing staff take time to talk, touch and provide personal
care in order to create a caring atmosphere.
Social activities and rituals:
Shared activities and rituals are encouraged to strengthen a
sense of community and emotional connection.
Implementation of integrity and ethical care Clear ethical guidelines:
Nursing staff are trained in ethical standards to ensure that all
actions are based on respect, trust and legal requirements.
Reflection rounds and ethical case discussions:
Regular team reflections and case discussions give nursing
staff the opportunity to reflect on ethical dilemmas and complex
situations and to support each other.
continuous supervision and team support Supervision and mentoring:
Experienced team members or external supervisors support
the Team to internalize and continuously apply the principles of
the XHALI model.
Establish a feedback culture:
An open feedback culture promotes the exchange of
experiences and challenges in day-to-day care and supports the
implementation of the model in practice.
regular evaluation and adjustment Use evaluation instruments:
Questionnaires and interviews are used to collect feedback
from caregivers, patients and relatives and to evaluate the
effectiveness of the model.
Ongoing adaptation of the methods:
Based on the feedback, the model is continuously adapted
to the needs of the institution and those affected to ensure its
effectiveness and relevance.
Exemplary application scenarios:
Daily greeting (xenophilia and humanity): The nursing
staff greet the residents by name in the morning, smile and pay
attention to them to welcome them and build trust.
Narrative rounds (authenticity and love): Small storytelling
sessions or discussion groups are regularly organized in which
residents can share their memories. This creates connections and
promotes emotional closeness.
Cultural celebrations (humanity and integrity): The
care facility organizes activities that consider and respect the
cultural and religious backgrounds of the residents. This shows
appreciation and enables those affected to express their identity.
Individual leisure activities (integrity and love): Leisure
activities are organized according to the residents’ preferences.
A person who enjoys being in nature is encouraged to do small
gardening jobs, while someone who loves music is given access to
instruments or music therapy.
The practical application of the XHALI model requires
commitment and adaptability from caregivers and organizations.
By internalizing the five principles in daily routines, a care culture
is created that is based on respect, empathy and ethics - and can
ultimately significantly improve the quality of life of people with
dementia.
Relevant topics and focus areas
Person-centered care: research on individual care
approaches, especially for people with dementia (e.g. work by
Tom Kitwood and Dawn Brooker).
Ethical and value-based care: literature on ethical standards
and decision-making in nursing.
Hospitality and environmental factors: Studies that
emphasize the importance of the care environment and hospitality
for the well-being of residents.
Emotional intelligence and authenticity: research
investigating how authenticity and emotional competence
promote trust and quality-of-care relationships.
Validation methods in dementia care: literature on
validation according to Naomi Feil and other methods of empathic
communication with people with dementia.
Available literature and examples of relevant articles
Article on person-centered care: Brooker, D. [2]. Kitwood,
T. [1]
Research on ethical care and integrity:
Ethics in Nursing: An exploration of moral dilemmas and
integrity in care - In this area, articles and books in nursing ethics
by authors such as Gallagher (2006) may be of interest.
Empirical studies on hospitality and emotional support:
Cohen-Mansfield J [5]. Studies on social inclusion and support in
care homes, such as the use of music, creative activities and social
groups.
Validation method and authenticity: Feil N [7]. Validation:
The Feil Method. Cleveland, OH: Edward Feil Productions. Naomi
Feil’s book Validation: The Feil Method (2002) describes validation
therapy, a method for supporting older people with dementia.
The method is based on recognizing and respecting the emotional
world of those affected through empathetic listening and nonjudgmental
communication. Rather than correcting the reality
of the patients, validation therapy encourages the expression of
their feelings and memories, which can reduce anxiety, stress and
confusion. Feil emphasizes that this method not only strengthens
the authenticity of care, but also promotes trust and emotional
connection between caregivers and patients.
Sabat, S. R. [4]. *The Experience of Alzheimer’s Disease: Sabat,
S. R. (2001). *The Experience of Alzheimer’s Disease: Steven
R. Sabat’s book The Experience of Alzheimer’s Disease (2001)
sheds light on the subjective experience of Alzheimer’s patients.
Rather than focusing solely on cognitive deficits, Sabat shows that,
despite their limitations, sufferers can maintain relationships,
express themselves and preserve their identity. He calls for
respectful treatment that involves those around them to improve
their quality of life.
Surveys
Various surveys and questionnaires can be developed to
evaluate the effectiveness and satisfaction with the XHALI
model in care. These surveys should gather feedback from care
staff, residents (if possible), and relatives to better understand
the application of the XHALI principles and identify possible
improvements.
Employee survey
This survey aims to capture the understanding and acceptance
of the XHALI model among nursing staff. It includes questions on
training in the model principles, practical implementation and
challenges that arise in everyday life.
Resident survey
If possible, this survey will evaluate residents’ perceptions
and satisfaction with the quality of care and the environment.
Questions will focus on whether they feel welcome, respected and
supported.
Relatives survey
This survey aims to obtain the perspectives of relatives to
measure their satisfaction with the care they receive and their
involvement in the care process. It also examines how welcome
they feel in the care facility.
Self-evaluation questionnaire for nurses
A personal reflection for nurses to evaluate their own
application of the XHALI principles. It includes questions on the
daily application of hospitality, humanity and ethical behavior.
360° feedback: This comprehensive survey involves
colleagues, superiors and relatives and provides all-round
feedback on the practical application of the model to identify
continuous improvement opportunities.
Method comparison
To evaluate the effectiveness and applicability of the XHALI
model in practice, a comparison with other models and methods of
person-centered and ethically based dementia care is useful. Such
a comparison can help to identify the strengths and weaknesses of
the XHALI model and highlight its special features. Here are some
common comparison methods:
Comparison of the models
Comparison with Kitwood’s “person-centered care” model
Focus: Kitwood’s model concentrates on the well-being of
people with dementia by placing their needs at the center. The
focus is on personhood and the preservation of identity.
Differences to the XHALI model
While Kitwood emphasizes the importance of dignity and
identity, the XHALI model goes beyond person-centeredness and
integrates hospitality (xenophilia) and integrity as core principles.
It places more emphasis on ethical standards and creating a
hospitable environment.
Strengths of the XHALI model in comparison
XHALI promotes not only personal relationships, but also
emotional and ethical responsibility, which leads to more
comprehensive care.
Core principles and focus
XHALI model: Creates a care environment based on the
principles of xenophilia (hospitality), humanity, authenticity,
love and integrity. It emphasizes a holistic, ethical approach that
integrates emotional and social support.
Kitwood’s Person-Centered Care: Focuses on treating
dementia patients with dignity and preserving their identity
through personalized, respectful care.
Feil’s validation therapy: Emphasizes emotional support
through empathy, validation and recognition of the feelings of
people with dementia and focuses mainly on communication.
Focus on Emotional and Social Environment
XHALI model: Strong emphasis on a welcoming, inclusive
environment through “xenophilia” and fostering deep emotional
connections.
Kitwood’s model: Promotes individualized care with respect
for dignity but does not explicitly focus on a hospitable approach.
Feil’s validation therapy: Focuses on empathy and
understanding in interactions, but without addressing a broad
social environment.
Ethical and Reflective Practices
XHALI model vs. validation according to Naomi Feil
XHALI model: Focused on creating a welcoming, ethical and
loving environment with deep emotional connections and ethical
reflection.
Validation according to Feil: Emphasizes empathy and
emotional recognition. It is mainly about recognizing and
validating the feelings of people with dementia, but without
including specific ethical or social environment principles.
Difference: The XHALI model goes beyond the emotional level
and includes ethical standards and a hospitable environment.
XHALI model vs. Kitwood’s person-centered care
XHALI model: Based on hospitality, authenticity, integrity
and love to promote deep, person-centered care.
Kitwood’s model: Focuses on preserving the identity and
dignity of those in need of care through person-centered care.
Difference: Kitwood’s model focuses on personhood and
identity, while the XHALI model also integrates hospitality and
ethical principles as basic elements.
XHALI model vs. Roper-Logan-Tierney model (activities of daily living)
XHALI model: Its principles support those in need of care not
only physically, but also emotionally and socially.
Roper-Logan-Tierney model: Structures care according to
the activities of daily living, which include physical, psychological
and social aspects, but focus less on emotional and ethical values.
Difference: The XHALI model places a stronger focus on
ethical and interpersonal connections and creating a welcoming
environment, while the Roper-Logan-Tierney model primarily
covers physical life activities.
XHALI model vs. senses framework
XHALI model: Promotes a highly ethical and people-centered
environment through hospitality and authenticity.
Senses Framework: Emphasizes the “senses” of security,
continuity, identity, meaning, belonging and fulfillment for
caregivers and those in need of care.
Difference: While the Senses Framework focuses on
emotional support for caregivers and patients alike, the XHALI
model complements ethical responsibility and promotes a
welcoming care environment.
XHALI model vs. Gentle Care model
XHALI model: Focuses on emotional closeness, authenticity
and hospitality to strengthen a caring relationship.
Gentle Care model: Focuses on designing the environment
and promoting skills to provide a supportive, familiar environment
for people with dementia.
Difference: Gentle Care emphasizes the physical
environment and daily structure, while the XHALI model focuses
on interpersonal relationships and ethical reflection.
XHALI model vs. integrative validation (IVA) according to Nicole Richard
XHALI model: Strives to provide hospitable and authentic
care in which emotional support and ethical behavior play a
central role.
Integrative Validation: Focuses on validation and respectful
communication with people with dementia and combines
psychosocial approaches.
Difference: IVA is more focused on empathy and
communication, while the XHALI model also incorporates
hospitality and ethics and promotes a stronger culture of care.
XHALI model vs. the Orem model of self-care
XHALI model: Promotes support that is emotional and
holistic through love and integrity.
Orem model: Aims to strengthen the self-care ability of those
in need of care and promotes their autonomy through support
with self-care.
Difference: The XHALI model emphasizes emotional and
ethical values, while the Orem model takes a functional approach
to promoting independence.
XHALI model vs. care model according to Virginia Henderson
XHALI model: Supports those in need of care at all levels
of daily life through hospitality, ethical behavior and emotional
connection.
Model according to Henderson: Supports people in
need of care in meeting their basic needs and promoting their
independence.
Difference: While Henderson focuses heavily on independence
and physical needs, the XHALI model includes emotional and
ethical dimensions that foster deeper interpersonal relationships.
Summary of the advantages of the XHALI model in comparison
The XHALI model offers a holistic and ethically sound perspective that
Strengthening emotional and social connections through
hospitality and love, integrates ethical reflection and integrity into
care, promotes individualization and authentic relationships.
This model stands out from traditional care concepts due to
its combination of hospitality, ethics and emotional support and is
particularly suitable for an appreciative and person-centered care
culture.
Strengths of the XHALI model in comparison:
In addition to a holistic approach, the XHALI model promotes
the principles of hospitality and ethical responsibility, which can
be particularly helpful in multicultural and diverse environments.
Summary of the comparison results Model Focus Differences to the XHALI model Strengths of the XHALI model
• Kitwood’s Person-Centred Care Humanity , identity
Stronger focus on hospitality and ethical aspects Multidimensional
ethical responsibility and hospitality
• VIPS (Brooker) Social environment and personcenteredness
Focus on emotional and ethical engagement
Promoting love and authenticity.
• Validation therapy (Feil) Emotional recognition,
no specific ethical structure More comprehensive structure,
including ethical standards
• Gentle Care Supportive Environment Less focus on
interpersonal and ethical dimensions, Holistic care relationship
and ethical responsibility
• Integrative care approach Holistic approach Less
explicitly focused on hospitality and ethics Integrated hospitality
and ethical reflection
Conclusion
• The XHALI model clearly stands out from other care
approaches due to its five principles. While other models cover
important aspects of person-centered care, the XHALI model
goes one step further by emphasizing hospitality and love as core
components of care.
• The model integrates ethical standards and promotes an
environment in which both the needs of residents and the ethical
and emotional requirements of care staff are considered.
• The comparison shows that the XHALI model is
particularly suitable if a care philosophy is desired that includes
the emotional and ethical levels of the care process in addition to
practical care.
Individual Support
Individual support is a central principle of the XHALI model
and plays an important role in person-centered dementia care. It
ensures that each person is recognized for their uniqueness and
cared for according to their individual needs and wishes. The
implementation of individual support within the XHALI model
requires a flexible, respectful and adaptable approach that takes
various aspects into account.
Here are the key components and implementation strategies
for individual support:
personalized care plans
Each resident or patient receives a detailed care plan that is
tailored to their individual needs, interests, lifestyle and values.
Care plans are regularly reviewed and adapted to take account
of changes in the residents’ condition or needs.
Life history is also included in anamnesis interviews
to understand previous hobbies, preferences and cultural
characteristics and to incorporate them into the care.
building relationships and trust
Caregivers develop a trusting relationship by actively listening
and interacting respectfully with residents. This strengthens the
principle of authenticity in the XHALI model and promotes an
emotional bond.
Building trust enables residents to feel more comfortable and
secure, which is particularly important for people with dementia.
Caregivers are encouraged to have real, honest conversations
and notice small everyday details that are meaningful to the
individual.
Flexible Day Structure
A fixed but flexible daily structure is developed that is adapted
to the resident’s individual rhythm and habits.
For example, mealtimes and activities can be adapted
according to the resident’s preferences and daily rhythm.
Daily planning also allows for spontaneous activities if the
resident shows interest and avoids rigid time pressure, which
improves the quality of life.
Spatial and environmental adaptation
The living area is designed to reflect the resident’s personality
and preferences - for example with personal decorations, photos
and familiar objects.
The environment is not only designed according to functional
aspects, but in such a way that it gives the resident a feeling of
“home”.
Adapting to the environment promotes orientation and
creates a familiar, calming atmosphere that helps residents to feel
safe and comfortable.
Social and emotional support
Care staff provide emotional support by responding to the
mood and needs of the resident and giving them space to express
their feelings.
Contact with relatives and friends is supported, as social ties
are important for well-being.
Emotional support can also be provided through joint
activities, conversations or the use of music and memory therapy
to promote positive emotions.
Inclusion of family members
Relatives are actively involved in the care process and invited
to regular discussions. They can provide valuable information
about the residents’ life story and preferences.
Caregivers work closely with family members to ensure that
care is in line with the family’s values and expectations.
Involving family members also promotes a sense of continuity
and supports the principle of love in the XHALI model.
promotion of autonomy and self-determination
Residents are encouraged to make their own decisions and
retain as much independence as possible, which supports the
principle of integrity in the XHALI model.
Carers ensure that those affected are involved in decisions
that affect them - be it their choice of clothing, choice of meals or
participation in activities.
Promoting autonomy boosts self-esteem and gives residents a
sense of control over their lives.
Specific therapeutic approaches
Depending on the needs and condition of the resident,
targeted therapeutic approaches are used, such as music therapy,
art therapy, aromatherapy or movement therapy.
These approaches are customized and can help to promote
memory, improve mood and enhance physical well-being.
Therapeutic activities are carefully selected and designed to
promote quality of life and emotional well-being.
Regular reflection and feedback loops
Care staff regularly reflect on the resident’s individual needs
and preferences and adapt the care plan accordingly.
Through feedback sessions with colleagues and, if necessary,
relatives, care can be continuously optimized and tailored to the
resident.
This reflection and adaptation make it possible to react
flexibly to changes and continuously improve the quality of care.
Summary
Individual support in the XHALI model means that care not
only includes standardized tasks, but also focuses on the person
and their uniqueness. It respects the resident’s individual wishes,
life story and daily rhythm and creates an atmosphere of security
and interpersonal connection.
Through this comprehensive, person-centered approach, the
XHALI model promotes not only the physical well-being, but also
the emotional and social well-being of the residents.
Personalized problem solving
Personalized problem solving is an essential part of the XHALI
model and ensures that each resident or patient is considered and
cared for individually. This approach goes beyond standardized
procedures and requires caregivers to find creative solutions to
everyday challenges and special needs that are tailored to the
individual.
Here are the key components and strategies for personalized
problem solving within the XHALI model:
Individual analysis and needs assessment
The first step is a thorough analysis of the resident’s individual
needs and challenges. Personal preferences, habits and the current
state of health are considered.
Close cooperation with relatives and medical history helps to
obtain a complete picture of the person and to take factors such as
life history and cultural background into account.
This analysis helps to identify specific problems at an early
stage and to customize the possible solutions.
Flexible problem-solving approaches
Carers are trained to think flexibly and find creative solutions
that suit the person’s specific context. Instead of simply adhering
to standardized care protocols, they should develop individual
solutions.
For example, for a person with dementia who is often
disoriented, an individually designed landmark in the room can
be helpful, while for another person, music or a familiar scent can
have a calming effect.
Flexibility also means adapting the methods if the person’s
condition or needs change.
Problem-solving strategies in real time
Care staff learn to solve everyday problems quickly and
effectively. This can range from reacting to mood swings to coping
with mobility restrictions.
One example would be quickly changing the daily schedule if
a resident does not want to take part in activities on a particular
day. Instead, an alternative, individually suitable activity is offered
that takes their mood and needs into account.
Real-time solutions require nursing staff to be highly
adaptable and able to act spontaneously.
Interdisciplinary cooperation
For more complex problems, it can be helpful to involve
interdisciplinary teams, including doctors, therapists and social
workers, who work together to develop a solution.
A problem such as recurring sleep disorders could, for
example, be solved by working with a sleep specialist and, if
necessary, a nutritionist to fully consider possible causes.
Interdisciplinary cooperation promotes a comprehensive,
holistic solution to problems that affect several aspects of life.
Use of validation and communication techniques
Validation techniques such as Naomi Feil’s method are
valuable for personalized problem solving, especially when
dealing with people with dementia. These techniques help
caregivers to recognize emotional needs and respond accordingly.
Communication is adapted to the individual by carers actively
listening, paying attention to non-verbal signals and using calm,
respectful language.
These validation approaches support problem solving by
reducing emotional tensions and providing valuable clues for
caregivers as to the causes of certain behaviors.
Promotion of self-determination in problem solving
The resident or patient is encouraged to contribute as much
as possible to solving their own problems. Care staff help but
allow the resident to make decisions and suggest solutions.
One example would be to give the resident the choice of how
to organize a certain daily routine to promote a sense of control
and self-determination.
This approach strengthens self-esteem and enables residents
to take responsibility for their lives as far as they are able.
Involvement of family members
Relatives can play a valuable role in solving problems, as they
often know the person best and can provide helpful information.
One example would be a resident who regularly feels isolated.
The care staff can work with the relatives to plan activities or
regular visits to increase social integration.
Working with relatives promotes a sense of continuity and
familiarity and helps to develop solutions that support both the
resident and their family.
Continuous reflection and adaptation
Regular reflection on the effectiveness of the solutions
applied is an integral part of personalized problem solving. In
team meetings or individual discussions, nursing staff reflect on
which strategies were successful and where there is room for
improvement.
If a solution was not effective, it is adapted or replaced by a
new solution.
This constant adaptation promotes a high quality of care and
ensures that care continues to develop and adapt to the individual
needs of the resident.
Exemplary scenarios for personalized problem solving
Mood swings: A resident becomes easily irritable and restless
on some days. The nursing staff work with the residents and their
relatives to develop a list of activities that will calm them down,
such as taking a walk in the garden or listening to their favorite
music.
Sleep disorders: A resident has difficulty sleeping at night.
After consultation with a sleep expert and through observation,
a routine is developed to prepare him for sleep, such as soothing
music or aromatherapy before bedtime.
Eating habits: A resident has difficulty enjoying a meal
in company and often withdraws. The care staff offer him the
opportunity to eat in a quieter room or invite him to a smaller,
more private meal.
Summary
Personalized problem solving within the XHALI model means
that care staff respond individually and flexibly to the needs and
challenges of each resident. Through a combination of individual
analysis, flexibility, interdisciplinary collaboration and continuous
adaptation, care is created that responds to the specific needs
and wishes of residents. This approach not only creates a tailormade
solution to problems, but also promotes the well-being and
satisfaction of residents while strengthening their trust in the
nursing staff.
Contributions to Practice
The implementation of the XHALI model contributes
significantly to the practice of dementia care and to care in general
by providing a holistic, ethically based approach that improves the
well-being and quality of life of those affected. Here are the key
contributions of the XHALI model to care practice:
Promotion of a people-centered care culture
The XHALI model emphasizes the individuality of each resident
and focuses on the human needs and dignity of the person. This
approach promotes a culture of respect and consideration in care
facilities.
The principles of xenophilia (hospitality) and humanity create
an environment in which residents feel valued as individuals. The
model supports care staff in creating a welcoming, respectful and
dignified environment.
This people-centered care culture not only promotes the wellbeing
of residents, but also strengthens ethical and interpersonal
understanding within the care staff.
Increasing the quality of care through personalized problem solving
Through personalized problem solving and individual
support, the model ensures that solutions are specifically tailored
to the needs and challenges of residents.
Nursing staff are encouraged to think creatively and flexibly
and thus respond to individual needs, which increases the quality
of care. This ensures that care is not limited to standardized
procedures but is tailored to the personality and life story of
everyone.
This adaptability is particularly important in dementia care,
where residents’ needs and abilities vary greatly.
Promotion of ethical awareness and integrity
The principles of integrity and ethical responsibility help
nursing staff to continuously deal with the moral and legal aspects
of their work. The model promotes ethical behavior and supports
care staff in making decisions in the best interests of residents.
By firmly integrating ethical standards into the care process,
the XHALI model helps to strengthen the safety and confidence of
residents and their relatives.
The model also provides guidance for ethical dilemmas and
promotes clear, reflective decision-making in day-to-day care.
Strengthening the emotional bond and authenticity
The XHALI model promotes genuine, authentic relationships
between care staff and residents, which is particularly valuable
for the emotional health of those affected.
Care staff learn to make genuine connections, which
strengthens residents’ trust and satisfaction. The principle of
authenticity also promotes self-awareness and the ability of care
staff to reflect, which improves the quality-of-care interactions.
Authentic relationships reduce the feeling of loneliness and
isolation in people with dementia and create an environment in
which emotional needs are considered just as much as physical
ones.
Increase in well-being and quality of life
By integrating the principles of love and humanity, the
XHALI model promotes a warm, compassionate atmosphere
that sustainably increases the well-being and quality of life of
residents.
The focus on emotional and social support helps people with
dementia to feel safe and secure, which increases their overall life
satisfaction.
Caregivers are encouraged to see love and care as essential
components of care, creating a holistic, loving environment.
Involvement of relatives and the community
The XHALI model promotes close cooperation with relatives
and actively involves them in care planning and implementation.
This involvement supports a sense of continuity and strengthens
the network around the residents.
Relatives feel valued and involved in the care process, which
increases trust in the care facility and reinforces positive feedback.
The increased involvement of the family and the community
also contributes to the social and emotional stability of the
residents, as they feel supported in a family environment.
Creating a welcoming and activating environment
The principle of xenophilia in the XHALI model [11] supports
the creation of a welcoming environment that conveys openness
and acceptance. A welcoming atmosphere helps to alleviate
feelings of isolation among residents and promotes well-being.
An activating environment helps residents to get involved and
take part in activities that strengthen their abilities and increase
their enjoyment of life.
By creating a supportive environment, residents are motivated
to act independently and participate in life in the community.
Improvement of the working atmosphere and the well-being of nursing staff
The principles of the XHALI model help to improve the
working atmosphere and strengthen nursing staff emotionally
and ethically. The nursing staff feel valued and supported, which
leads to greater job satisfaction and motivation.
By encouraging nurses to self-reflect and develop their
emotional intelligence, the model helps them to find personal
fulfillment and professional development.
A positive work environment helps to reduce stress and
burnout as caregivers can make genuine connections and feel
supported.
Promotion of continuous improvement and reflection
The XHALI model emphasizes the need for continuous
reflection and adaptation. Nurses are encouraged to regularly
reflect on their actions and decisions to further develop their
skills and practices.
Feedback loops and supervision promote a culture of learning
and improvement, which constantly optimizes the quality of care.
This continuous reflection contributes to the professional
development of nursing staff and ensures the sustainability and
efficiency of the model in practice.
Summary of the contributions of the XHALI model to practice
The XHALI model contributes to nursing practice by
establishing a holistic, person-centered and ethical philosophy
of care. The reinforcement of authenticity, love, and hospitality
creates a warm and supportive atmosphere that benefits both
residents and caregivers. Through personalized problem solving,
involvement of family members and continuous reflection,
the model contributes to the improvement of care quality and
professional satisfaction.
Overall, the XHALI model makes a valuable contribution to
the further development of sustainable, responsible and dignified
care practices.
Contributions to the Theory
The XHALI model makes valuable theoretical contributions
to nursing science, particularly to the theory of dementia care
and person-centered care. It extends existing theories through its
innovative principles and offers new perspectives on the role of
humanity, ethics and emotional connectedness in care. Here are
the key contributions of the XHALI model to theory:
Expansion of person-centered care through the concept of xenophilia
The XHALI model adds the concept of xenophilia or
hospitality to the classic model of person-centered care (such as
Tom Kitwood’s). This extension goes beyond the usual personcentered
perspective by emphasizing the need for a welcoming,
open environment.
Hospitality in care as a theoretical concept broadens the
understanding of care environments and demonstrates the
importance of creating an environment that is not only safe and
comfortable, but also actively welcoming.
The theory emphasizes that an atmosphere of openness and
acceptance has a significant influence on residents’ emotional
well-being and sense of belonging, which is often less emphasized
in previous care research.
Introduction of love as a nursing principle
The XHALI model establishes love as a central principle in
nursing, which represents a significant theoretical contribution. In
traditional nursing science, love was usually implicitly considered,
but rarely explicitly established as a basic theoretical principle.
Integrating love as a principle of care promotes an
understanding of the emotional closeness and compassion
required to support the wellbeing of people with dementia.
This theory opens up new perspectives on the role of emotional
attachment in nursing care and encourages further research into
how emotional affection can be systematically integrated and
measured in nursing practice.
Strengthening ethics in nursing care through integrity
With the principle of integrity [12] as its cornerstone, the
XHALI model expands nursing theory to include an explicit
emphasis on ethical behavior and legal accountability.
It calls for a clear, reflective ethical basis in every care decision
and thus places the moral and legal dimension at the center of
care practice. This goes beyond the traditional understanding of
professional responsibility by integrating ethical reflection and
responsibility as permanent components of nursing work.
This theoretical extension promotes a conscious engagement
with ethical issues in care and emphasizes the importance of an
integrated ethical framework for care practices, particularly in the
context of dementia and long-term care.
Integration of authenticity as the key to the care relationship
The principle of authenticity emphasizes the importance of
genuine, personal relationships between care staff and residents.
This contribution to theory is of value, as authenticity is considered
a central component of trust and emotional security in care [13].
Authenticity as a theoretical concept in care raises the
question of the balance between professional distance and
personal closeness and sheds light on the role of the caregiver as
an authentic, compassionate person who can empathize with the
resident’s situation.
The XHALI model encourages a new understanding of care
relationships by presenting authenticity as a basic prerequisite
for successful, person-centered care.
Expanding the understanding of care through individualized problem solving
By emphasizing personalized problem solving, the model
contributes to theory by demonstrating that nursing interventions
should not be based solely on standardized protocols but must be
flexible and situation specific.
This approach increases awareness of the need for creative
and flexible solutions in care and supports the theory that care
must adapt dynamically to individual needs.
The concept of personalized problem solving expands the
classic understanding of care and contributes to theory by
pointing out that every care process should be understood as
an individually adaptable interaction between caregiver and
resident.
Introduction of hospitality as a theoretical element in nursing science
The principle of hospitality (xenophilia) represents a novel
theoretical contribution by redefining the care environment and
the relationship between caregivers and residents.
Hospitality goes beyond practical care and describes a
theoretical component that deals with the social and cultural
atmosphere in the care facility.
This article encourages further research into how care
facilities can be designed as “hospitable spaces” and what impact
this could have on the well-being and health of residents.
Promotion of an emotional nursing science
The XHALI model represents a significant contribution to
theory by establishing emotional components such as love,
compassion and authentic connection as scientifically relevant
aspects of care.
It strengthens the understanding of nursing as an emotional
process characterized by compassion and warmth. This expansion
contributes to establishing emotional competence as an essential
part of nursing science.
By emphasizing emotional factors in the nursing process,
the model encourages nursing science to research and establish
emotional intelligence as a measurable and trainable competence
in nursing [14].
Foundations for an ethically sound model in dementia care
The XHALI model provides a systematic framework for an
ethnically based model in dementia care that relies heavily on
values and principles. This extends existing theory by integrating
concrete ethical principles into the care process.
The principles of integrity and love create a foundation that
enables nurses to make ethical decisions with a clear value system
and thus develop a higher level of moral responsibility.
The model contributes to the theory of ethical nursing by
showing how ethical principles can be applied to practical nursing
decisions and encourages the development of further ethical
guidelines in nursing science.
Promotion of a culture of reflection in nursing science
The XHALI model promotes a culture of reflection by
incorporating continuous self-reflection and ethical considerations
as essential components of care work.
This emphasis on reflection as a theoretical contribution
supports the aim of creating a culture of care that is constantly
evolving and adapting, leading to more flexible and aware care
practice.
It encourages nursing science to explore reflection and selfawareness
as theoretical concepts in nursing and to further
investigate their role in the quality of nursing care.
Summary of the theoretical contributions of the XHALI model
The XHALI model makes a comprehensive contribution
to nursing science by re-examining and expanding emotional,
ethical and interpersonal dimensions of nursing. It offers an
integrated, theory-based philosophy of care that establishes
emotional intelligence, ethical action, hospitality and love
as central principles. These extensions enrich the theory of
nursing, particularly in dementia and long-term care, and create
a foundation for future research and advancement in nursing
science [15].
The XHALI model inspires new research approaches and is a
valuable addition to existing nursing science models that promote
more comprehensive, humane and holistic care.
Contributions to Politics
The XHALI model has the potential to make significant
contributions to the political landscape and in particular to health
and social policy. Through its focus on ethical, person-centered
approaches to care, the model offers valuable insights and impetus
for action for policy makers. Here are the key contributions of the
XHALI model to policy:
Promotion of a people-centered care policy
The XHALI model supports a care policy that puts people at
the center and prioritizes the dignity and well-being of those in
need of care. This approach could help policy makers to create a
framework that promotes individualized, respectful and holistic
care.
By emphasizing hospitality, individuality and love, the model
inspires a political debate that places greater emphasis on the
human aspect of care and treats those in need of care as full
members of society.
A person-centered care policy based on the principles of the
XHALI model could lead to a reorientation of care standards and
guidelines that improves the quality of life and well-being of all
involved.
Emphasis on ethical standards in health policy
The principle of integrity in the XHALI model demands
that ethical standards are an integral part of care. Politically,
this underlines the need to enshrine ethical guidelines in care
legislation.
Policy makers could use the model as a basis for developing
ethical standards and laws that safeguard the rights and dignity
of people in need of care and the ethical responsibility of care
workers.
The XHALI model also offers valuable perspectives for
policy initiatives that train and support nurses in their ethical
responsibilities. It could lead to the development of programs that
systematize ethical training in nursing education and the nursing
profession.
Strengthening the nursing professions and improving working conditions
The principles of authenticity, love and hospitality require a
high level of emotional commitment and compassion. The model
could inspire politicians to create better working conditions for
care workers so that they can provide the emotional and mental
support that the care profession requires.
Policy makers could use the model to promote working
conditions in the care sector through improved working hours,
appropriate pay and psychological support. The model emphasizes
that nurses can only provide high-quality care if they themselves
are well supported and valued.
By incorporating the XHALI model into legislation, politicians
could develop measures that promote job satisfaction and work
culture in care facilities and thus combat the shortage of skilled
workers in the care sector.
Promotion of quality standards and evaluation guidelines
The XHALI model emphasizes continuous reflection and
individual problem solving. This could encourage policy makers
to develop stricter quality standards and evaluation methods for
care facilities.
Policymakers could use the principles of the model as a basis
to create guidelines that regularly assess the quality and humanity
of care. Standards could define how well facilities are able to meet
the emotional, social and ethical needs of residents.
Policy measures for quality control could also oblige care
facilities to provide regular training to promote a human-centered,
holistic care culture.
Strengthening the role of relatives in care policy
The XHALI model sees relatives as essential partners in the
care process, which could promote political impetus for greater
involvement of families in care.
Politicians could use the model to develop political programs
that better support relatives and involve them in care. For example,
care facilities could be required by law to involve relatives in care
planning and give them access to support resources.
Financial support or tax incentives for family caregivers could
also be encouraged by the principles of the model to relieve the
burden on families and officially recognize their role in caregiving.
Introduction of training programs for emotional competence
Policy implementation of the XHALI model could stimulate the
introduction of training programs aimed at developing emotional
and interpersonal skills, such as the capacity for authenticity and
compassion.
Politicians could use the model as a basis for integrating
training on emotional intelligence, ethics and nursing
communication into professional training and the continuous
professional development of nursing staff.
This could also lead to a political initiative to revise nursing
training standards and define emotional competence as a key
qualification for the nursing profession.
Promotion of an inclusive and integrative care culture
The principle of xenophilia or hospitality promotes the
creation of an open, inclusive care environment. Politically, this
could inspire the development of policies that support diversity
and inclusion in care facilities.
Policy makers could use the model to create policies that
promote a care environment where every resident is welcomed
and valued regardless of background, culture or beliefs.
Staff could also benefit from politically supported inclusion
initiatives that raise awareness of a multicultural, respectful care
culture and promote training in intercultural competence
Support for long-term care and care infrastructure
The model emphasizes the need for a sustainable and
activating care environment. Politically, this could help to promote
investment in long-term care and the expansion of the care
infrastructure.
Decision-makers could use the model as a basis to promote
the expansion and modernization of care facilities that focus on
the well-being and activation of residents. Such investments could
significantly increase the quality of care and resident satisfaction.
It could also help to promote care communities and new
forms of housing for older people that support the principle of
hospitality and human proximity.
Support for research and innovation in the care sector
The XHALI model encourages systematic research into
emotional and ethical components, which could lead to political
funding programs for nursing research.
Policymakers could use the model as a basis to fund research
initiatives that investigate the effectiveness of emotional literacy,
hospitality and ethical reflection in nursing practice [16].
By promoting research to improve the quality of life in care,
innovative, evidence-based approaches could be developed that
improve the quality of care and political understanding for those
in need of care and care staff in the long term.
Impetus for a value-oriented care policy
The XHALI model focuses on values such as humanity, love
and ethical responsibility, which could also promote a political
value orientation in care policy.
Politicians could use the model as a basis for developing a
value agenda for care policy that recognizes those in need of
care as valuable members of society and values care workers as
important ethical actors.
A value-oriented care policy based on the principles of the
XHALI model could support those in need of care and care staff
alike and create an ethical basis for future political decisions in
the care sector [17].
Together Core questions and reflection
The core questions and reflections for the XHALI model focus
on the five guiding principles - hospitality (xenophilia), humanity,
authenticity, love and integrity - to help nurses, team members
and decision-makers actively embed and uphold these values in
nursing practice. Regularly addressing these issues strengthens
the commitment to holistic, person-centered care.
Hospitality (xenophilia)
Key questions: How do we create an environment that feels
welcoming and inclusive for all residents, relatives and staff?
What specific measures do we take daily to show our residents
appreciation and respect?
Are there barriers that make residents feel isolated or
unwelcome, and how can we overcome them?
Reflection: Reflect on the care environment and whether
it feels like a “home” for everyone. Consider the physical space,
daily routines and interpersonal interactions. Teams can explore
how well they adapt to the cultural, social and personal needs of
residents to foster a sense of belonging and acceptance.
Humanity
Key questions: How do we ensure that every resident is
treated with respect, compassion and dignity in every interaction?
Do we pay attention to the unique life story, needs and
preferences of everyone?
What practices have we put in place to honor the humanity of
each resident?
Reflection: Teams can reflect on how well they maintain a
compassionate and respectful attitude, especially in challenging
situations. Reflect on whether residents feel heard, respected and
valued beyond their care needs.
Authenticity
Key questions: How can we build genuine relationships
with each resident and team member that go beyond
the professional role?
Do we encourage open communication and honest feedback
so that caregivers can be authentic?
Are there situations where authenticity might be difficult and
how do we support each other in such cases?
Reflection: Consider whether interactions are genuine and
empathic and whether there is a balance between professional
distance and genuine connection. Teams can discuss how
authenticity supports trust and emotional safety for residents and
creates a culture where caregivers feel empowered to be authentic
and caring.
Love
Key questions: How do we integrate love and compassion
into our care approach, beyond the basic tasks?
Which structures promote empathy and friendliness in the
team?
Are there times when it is difficult to express love in care and
how do we support each other in such moments?
Reflection: Reflect on how well the team integrates warmth,
empathy and caring as fundamental elements. Consider whether
interactions with residents go beyond routine care and foster
genuine emotional connections.
Integrity
Key questions: How do we ensure that ethical practices and
moral responsibility are at the heart of our daily work?
What procedures support nurses in making decisions in
ethical, particularly complex situations?
How do we promote continuous ethical reflection and support
within the team?
Reflection: Reflect on the organization’s commitment to
ethical practices and whether there is sufficient support for
dealing with ethical dilemmas. Integrity can be strengthened by
reviewing whether decisions are made transparently, consistently
and always in the best interests of residents while meeting
standards for dignified, ethical care.
Additional questions for team and organizational
reflection: To what extent are we successfully integrating all five
principles of the XHALI model, and are there specific areas that
require more attention?
Where do we face the biggest challenges in implementing the
model, and what strategies could help us overcome these hurdles?
How can we ensure that the XHALI model remains an
active part of daily care practice and is not just understood as a
theoretical approach?
How does the XHALI model influence our relationships with
residents and their families, and how can we further strengthen
these relationships?
How does the organization support the implementation of
the XHALI model, and what additional resources could help us
improve its application?
Summary
Regular reflection on these core issues helps care teams to
live the values of the XHALI model and foster a care environment
based on respect, empathy and ethical engagement. By continually
incorporating these principles, care teams can develop a practice
that goes beyond routine to cultivate genuine human connections
and ensure that the dignity and well-being of residents is always
at the center.
Conclusion on the XHALI model
The XHALI model represents a unique and valuable
approach to care that offers a profound, holistic perspective on
the treatment of people in need of care through its principles of
xenophilia (hospitality), humanity, authenticity, love and integrity.
It places an emphasis on creating a dignified and appreciative
environment in which residents are not only medically cared for,
but also respected and supported as fully-fledged individuals.
By integrating hospitality and love, the model sets new
standards in care and inspires a culture of care characterized
by warmth and human closeness. At the same time, it promotes
ethical standards and integrity-based action, which strengthens
trust and the quality of care. The principles of authenticity and
humanity invite care staff to build genuine connections with
residents and focus on individual needs and life stories.
The application of the XHALI model requires continuous
reflection and an openness to emotional and interpersonal
challenges, both on an individual and organizational level. The
model contributes not only to improving the quality of life of those
in need of care, but also to increasing the job satisfaction and wellbeing
of care staff.
In summary, the XHALI model offers a modern, humancentered
approach that addresses both the needs of those in need
of care and the demands of caregivers. It creates an ethically sound
and compassionate basis for nursing practice and inspires people
to live nursing as a profession with moral and social responsibility.
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